Lifescripts: What to Say to Get What You Want in 101 of Life's Toughest Situations

Type

Book

Authors

Stephen M. Pollan

Mark Levine

ISBN 10

0020360487

ISBN 13

9780020360483

Tags

Interpersonal Relations, Business Culture, Small Business & Entrepreneurship, Parenting & Relationships, Communication, Communication & Media Studies

Description

Whether you're looking for a new job, leaving an old one, cold calling a new account, laying off a subordinate, confronting a back-stabber, dealing with sexual harassment, returning food in a restaurant, or calming an irate client, "Lifescripts tells you exactly how to do it and what to say. Each of the 101 dialogs provides you with an ice-breaker opener and a flow-chart of rejoinders to give to any potential response, positive or negative. Pointers on proper attitude, timing, preparation, and more are included. - from Amzon

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